SecureITSM is a process-oriented professional services company with over 16 years of experience delivering high-quality, economical IT solutions. We integrate communications and project management into all projects ensuring outstanding customer satisfaction.
To deliver high-quality economical solutions in every project we undertake drawing upon our experiences and skills while incorporating industry best practices.
To be a trusted adviser to all of our clients supporting their objectives as if they are our own.
Our Track Record
Our comprehensive CMMC approach delivers measurable benefits across all aspects of compliance and security.
Why Clients Choose SecureITSM
Real feedback from clients who trust SecureITSM for their cybersecurity and compliance needs.
SecureITSM has transformed our approach to cybersecurity and compliance. Their team guided us through the entire CMMC preparation process, from scoping to implementing controls. We're now confident in our ability to meet DoD requirements and protect sensitive information.
As a small business, we didn't have the resources to build an in-house IT security team. SecureITSM provided the expertise we needed at a fraction of the cost. Their service desk support is responsive and knowledgeable, and they've helped us implement security controls that protect our sensitive data.
SecureITSM's comprehensive approach to security and compliance has streamlined our processes and given us confidence in our ability to protect sensitive information. Maintaining compliance with multiple regulations was challenging until we partnered with SecureITSM.
Our expert team will assess your current IT environment and provide a clear roadmap to secure, compliant, and efficient IT operations. Discover how our 16+ years of experience can benefit your organization.
Our Team
David Fraley is the Chief Technology Officer at Secure IT Service Management, Inc. (SecureITSM), guiding clients toward CMMC compliance through practical, cost-effective technology solutions. With deep expertise in IT operations, cybersecurity, and compliance, he aligns long-term strategies with NIST and DoD requirements.
A retired U.S. Army Signal Corps Officer and former Cyberwarfare Battalion Commander, he brings mission-focused leadership to every engagement. He holds CISSP, CGRC, PMP certifications, and both an MS and MBA.
Claudia Fraley is the President of Paragone Solutions, Inc. and Co-Founder of Secure IT Service Management, Inc. (SecureITSM). She brings over two decades of leadership experience in federal contracting, business strategy, and organizational development. She has a MBA.
Claudia is recognized for her strong commitment to operational excellence, team empowerment, and delivering measurable results across every engagement.
Senior IT Engineer with over a decade of experience supporting secure, mission-critical environments. Cisco Certified, with deep expertise in network infrastructure, systems administration, and cybersecurity. Spent several years in Iraq providing IT support for defense and government operations, managing complex communications networks under demanding conditions.
Known for hands-on problem solving, reliability, and the ability to maintain secure and resilient systems in any environment. He continues to apply his field-tested expertise to design, implement, and maintain high-performing IT solutions that meet both operational and compliance requirements.
Security Operations Center (SOC) Engineer with extensive experience in threat detection, incident response, and continuous monitoring across hybrid cloud and on-prem environments. Holds a Computer Science degree and brings over five years of IT experience, specializing in cybersecurity, Azure, and AWS.
Proficient in vulnerability management, including performing scans, analyzing and prioritizing findings, and coordinating remediation with system owners. Experienced in using SIEM, EDR, and vulnerability management tools to detect, investigate, and mitigate threats in real time.
CISSP with over 25 years of experience in cybersecurity and risk management. My background includes an MBA and ISO Lead Auditor certification, with specialization in CMMC, ISO audits, security architecture, penetration testing, and business continuity planning.
Throughout my career, I have focused on strengthening compliance, reducing risk, and aligning cybersecurity programs with organizational goals. I have worked directly with executives, MSPs, and MSSPs to implement practical solutions that improve resilience and support business growth in regulated industries.
Amy Sharp is Secure IT Service Management, Inc.’s (SecureITSM) Accounting Manager, overseeing full-cycle, compliant accounting operations. Her attention to detail ensures accuracy and reliability across all financial reporting, and her expertise in QuickBooks and Excel drives efficient analysis and recordkeeping.
Amy’s background spans tax, payroll, small business, and government contract accounting, supported by strong analytical and problem-solving skills. She holds an active CPA license (TN), a B.S. in Accounting, and an MBA with a concentration in accounting.
Karisa Harris is the Operations Manager at SecureITSM, overseeing daily operations, project coordination, and client service delivery. With a strong background in organizational management, she ensures projects run efficiently and align with company goals. Karisa supports leadership initiatives, drives process improvement, and helps maintain the operational excellence that defines SecureITSM’s CMMC and managed IT services.
